Posts Tagged ‘Customer service’

Get aside Bruce, I’m writing this one myself, move it! I’m pissed! I just lost an hour and a half of my day that I’ll never get back and it’s all Larry’s fault. Stop it Bruce, I’m warning you. I’m doing this one alone. Oh, put down the fireplace poker and have another sherry. You’re getting tedious. There, that’s better. And, Readers, please forgive me in advance as the post that follows is not written with our usual decorum and tasteful prose. Poor service gets both of us upset. We tip exceedingly well and expect exemplary service. It’s only proper.

I don’t know who to blame for this, but the concept of globalization and out-sourcing has gone too far. Maybe Ross Perot was right after all.

We have plenty of non-English speaking people here without jobs in the US without having to employ non-English speaking people in Pakistan. That’s just not fair. It’s truly a non-partisan issue as far as I’m concerned and that IS all that counts.

You know it’s one thing to complain about immigration and illegal aliens taking our “high-paying” jobs here at home. It’s quite another to send those same “high-paying” jobs out of the country and give ’em to people who don’t shop at your local Walmart, keeping the money here. Where’s all the political hoo-hah over that? Yeah, neither is doing much about it. And for those of you out there who may be so inclined, this is not a Tea Party rant. Both of us are too grounded in reality on that one. Well, at least I am.

No, what this is about is Larry…from Pakistan. How do I know he’s from Pakistan? I don’t, but he had an accent that certainly wasn’t from New Jersey and he was way too polite to come from the Garden State as well. Now, he may have been from another country. I’m not singling any one country out, but it seems like a lot of “customer service” is handled way outside of the country. It could be that they’ll work for a lot less than our illegals will. “High paying” has a whole different meaning to them. They are certainly more polite than most of us. All I needed to do was transfer my satellite radio account from my old car to a new one. Simple, huh? Only in the delusions of a cost-counting, corporate hack.

So, Larry, this one’s for you…wherever you may be. I have to give it you, you are one polite guy. You were patient and very understanding, I think. I say I think, because in the over one hour we shared with each other on the phone, not once did you lose it. On the other hand, you never really found it either. You called a lot of other people to help you help me. After our sweet time together embraced in cellular bliss, my problem still existed. Politeness only goes so far before competency needs to weigh in on the issue. But, I did say you were polite, right? You offered me more trial plans and options. Low rates even. But truthfully, that’s not what I wanted. I just wanted my problem fixed. I would have even foregone the politeness.

Uh-huh. That’s Larry in the background.

So, after our hour into our “customer service” courtship, our relationship remained unconsummated. You didn’t even offer me a cigarette or call me a cab. Like some inconsiderate one-night stand, you put my number on the wall and passed me off to another “customer service” guy. Believe me, I’m not waiting for you to call me in the morning.

But, at least the second “customer service” pro, let’s call him Bob (with a midwestern accent!) had the right phone numbers to call, even if meant going in to a chat room. Really! I didn’t know those even existed any more. Maybe he went on to the Customer Service FaceBook page for the answer.

So now Bob and I were in a budding relationship too. Bob was also polite and contrite. Please remember that those two words together (in behavior especially) will work wonders. That and knowing what you’re doing too helps immensely! Bob took yet another half hour plus of my time to get it fixed. And don’t forget, he was polite and contrite.

Well, almost. He got most of it fixed, but for some reason one poor channel refused to come in. Of course it was Bruce’s and my favorite channel – Cormorant Fancier Radio. As this is their pre-mating season, we need to keep up on things as they progress, but will we be able to? Not likely, unless Bob, or Larry, or whoever picks up the phone knows the right chat room to go to.

And the kicker… their closing line, “Thanks for choosing us.” Like we have a choice!